By Phone
Call our customer service line directly.
Get in touch
Ways to reach us
eFoxcity is an online retailer of wholesale and retail fashion clothing, wedding dresses, bridesmaid gowns and jewelry, with worldwide shipping. Choose the channel that suits you — every enquiry is handled by our customer service team.
By Online Messenger
Chat with a representative online during working hours for quick answers about orders, products and promotions.
By Email
Send us a written enquiry with your order details and we will reply by return email.
Visit us in China
Our business has a physical presence in China. Buyers who wish to see the collections in person can arrange a visit with our team first.
Contact Information
Contact details at a glance
| Method | Details |
|---|---|
| By Phone | +1 (315) 510-5588 |
| By Online Messenger | Available through the website messenger window |
| By Email | Email enquiries to our customer service address |
| Visit us in China | Physical business presence in China |
| Payments | PayPal and Western Union accepted |
Before you write
Helpful details for your enquiry
Wholesale & Drop Shipping
We support wholesale buying as well as a drop shipping program, so you can plan stock for your own store.
Worldwide Shipping
Orders are shipped worldwide. Read our shipping guide for details on options and drop ship arrangements.
Affiliate Program
An affiliate program is available for partners who promote the catalog and earn on referred sales.
Promotions
Look out for our “Buy more, Save more” offer and current promotions that give customers 10% off.
Common questions
How quickly will I get a reply?
Messages received by messenger, email or phone are answered in the order they are received, with online messenger usually the fastest channel.
Which payment methods can I use?
PayPal and Western Union are accepted. You can also read the shipping guide for how your order is completed and dispatched.
Can I browse before contacting you?
Yes. Our catalog covers wedding dresses, bridesmaid and jewelry, along with women's and men's fashion clothing, so it helps to have a product code or style reference ready when you write.
Whether you are shopping for wedding dresses, bridesmaid gowns, casual clothing, or menswear, our customer service team is ready to help you navigate our wholesale and retail fashion collections. From product questions and sizing guidance to order details, promotions, and shipping inquiries, we aim to make every part of your shopping experience clear and welcoming. Our range includes fashion dresses, shirts, jackets, coats, jeans, skirts, suits, jewelry, and accessories for many occasions, giving you plenty of options to explore in one place.
We also welcome enquiries from customers around the world who are interested in wholesale clothing for womens and mens fashion, including special occasion dresses, cocktail styles, prom gowns, and everyday wardrobe essentials. Whether you need help comparing items, checking collection details, or understanding how our service works, our representatives can assist. As an online retailer offering worldwide shipping, we focus on combining a broad selection of clothing with responsive support to help customers find the right dresses, outfits, and accessories for weddings, celebrations, and daily wear.